HDFC Becomes 1st Bank To Deploy Robots For Customer Service; Fires 4,581 Employees Due To ‘Improved Efficiency’

HDFC Bank has become India’s first bank to deploy a robot inside their branch for customer service purpose. This interactive humanoid, christened as IRA or Intelligent Robotic Assistant will be able to greet customers, and then offer a list of banking services which that customer can get accomplished inside that branch.

HDFC has deployed this robot inside Mumbai’s Kamala Mills branch, and as per reports coming in, this interactive humanoid can guide the incoming customer towards these banking operations: Cash Deposit, Foreign Exchange, Loans. Once the customer selects ‘Take Me There’ option, the robot will actually take the customer to that particular counter, thereby saving time and human resources.

Nitin Chugh, Country Head, Digital Banking, HDFC Bank said, “We’re excited to announce the deployment of our first humanoid, IRA in the Kamala Mills branch. IRA is quite unique and will serve as a technology demonstrator in the field of artificial intelligence and robotics.”

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